Returns and Refunds Policy

Effective Date: September 8, 2024

At Urban Yoga Mats, we are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.

1. Returns

You may return an item within 7 days from the date of purchase under the following conditions:

The item must be unused, in the same condition that you received it, and in its original packaging.
You must provide a receipt or proof of purchase.

To initiate a return, please contact us at urbanyogamats@gmail.com. We will provide instructions for shipping the item back to us.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the item is defective or incorrect.
For defective or incorrect items, we will cover the cost of return shipping.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Non-Refundable Items:

Gift cards
Items on sale or clearance

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at urbanyogamats@gmail.com.

4. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at urbanyogamats@gmail.com.

5. Contact Us

For any questions about returns and refunds, please email us at urbanyogamats@gmail.com.