Shipping Policy

Effective Date: September 8, 2024

At Urban Yoga Mats, we are dedicated to delivering your orders efficiently and promptly. Please review our shipping policies to understand our process and your options.

1. Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your location and shipping method.

Domestic Shipping (India):
- Standard Shipping: Estimated delivery within 3-7 business days.
- Expedited Shipping: Estimated delivery within 1-3 business days.
International Shipping (USA, UK, Canada):
- Standard Shipping: Estimated delivery within 7-14 business days.
- Expedited Shipping: Estimated delivery within 5-7 business days.

Please note that delivery delays may occasionally occur due to factors beyond our control.

3. Shipping Destinations

We currently ship to all locations across India and the following international destinations:

United States
United Kingdom
Canada

For shipping to other countries, please contact us at urbanyogamats@gmail.com to check availability.

4. Order Tracking

Once your order has shipped, we will send you a tracking number via email. You can use this number to track your shipment on the courier’s website.

5. International Shipping

For international orders shipped to the USA, UK, and Canada, please note that your order may be subject to import duties and taxes (including VAT) which are incurred once the shipment reaches your destination country. Urban Yoga Mats is not responsible for these charges, which are the responsibility of the customer.

6. Missed or Delayed Deliveries

If your package has not arrived within the estimated time frame, please check the tracking number provided and contact the shipping carrier. If you encounter further issues, feel free to contact us at urbanyogamats@gmail.com.

7. Damages During Shipping

Urban Yoga Mats is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier or our support team directly to file a claim.

To file a claim, please provide:

The tracking number
Proof of damage (photos)
Your order number

8. Incorrect Shipping Information

If the shipping information you provide is incorrect or incomplete, it may result in delays or returned shipments. Please ensure all details are accurate before confirming your order. In the case of incorrect shipping information, the customer will be responsible for additional shipping fees.

9. Contact Us

If you have any questions about our shipping policies, please contact us at:

Email: urbanyogamats@gmail.com